Category Archives: Houston Mediation and Arbitration

That Sinking Feeling

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In my book, which¬†will be available through Amazon Kindle in about three months, if not sooner, I talk about the fact that many companies say they are customer focused, but they aren’t. They say they are committed to under-promising and over performing. They point out, often with much fanfare, that they have strong compliance programs and have a solid ethical […]

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An Uphill Climb

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In a recent article I read, the author talked about how technology is disrupting the way work is done both nationally and internationally. Companies like Facebook and Uber have, within a few short years, achieved market values greater than 80 percent of the companies on the S&P 500. They have corporate structures, processes, and systems, but unlike the large corporations […]

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Communication and Forts

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All across the country in companies large and small annual reviews occur between a manager and the employees¬†reporting under him or her. In the course of conducting this performance review, one of the areas that almost all performance appraisals include is how well the manager and employee communicated. Whether the person being evaluated got a very good score, or something […]

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