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Monthly Archives: April 2017

That Sinking Feeling

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In my book, which¬†will be available through Amazon Kindle in about three months, if not sooner, I talk about the fact that many companies say they are customer focused, but they aren’t. They say they are committed to under-promising and over performing. They point out, often with much fanfare, that they have strong compliance programs and have a solid ethical […]

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