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One of the alternatives to lengthy and costly litigation is the use of mediation. It is a form of alternative dispute resolution (ADR) that provides a way of resolving disputes between two or more parties. The mediator is typically a third party who provides a neutral environment where he or she can assist the parties negotiate a settlement. CDCI assists disputants mediate conflicts in a variety of environments affecting business relationships, workplace disputes, individuals, community issues, and family issues such as elder care. CDCI also provides mediation services internationally where applicable.

Participation in the mediation process is generally voluntary, and it offers a structure that other techniques lack; among the most important being a speedy resolution, control of the process, privacy and confidentiality. It also has the added benefit that the results are enforced by the courts. Mediators use various techniques to open, or improve, dialogue between disputants, aiming to help the parties reach an agreement.

CDC Integrated Services uses the Transformative Mediation Process which is designed to defuse and change the adversarial relationship of the parties and shifting their focus toward a principled negotiation process that allows the parties to explore alternatives in a constructive and objective manner. For more on the Transformative Model read blog post Thoughts on Models and More dated January 17, 2014.