Mediation is not Surrender

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I recently read an interesting article in one of the mediation blogs I follow. In that article was a phrase that caught my attention, which reads, in part, “when parties agree to mediate, the search for solutions is not a sign of weakness”. This phrase brought home in a simple way the challenge all mediators face. Once you have done this […]

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Is Your Integrity Intact?

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Abigail Adams, the wife of John Adams our second president, was his intellectual equal. They wrote each other frequently when they were apart because they trusted each other’s judgement.  In one of her letters she wrote, in part, “…How difficult the task to quench the fire and the pride of private ambition, and to sacrifice ourselves and all our hopes […]

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That Sinking Feeling

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In my book, which will be available through Amazon Kindle in about three months, if not sooner, I talk about the fact that many companies say they are customer focused, but they aren’t. They say they are committed to under-promising and over performing. They point out, often with much fanfare, that they have strong compliance programs and have a solid ethical […]

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